| Timelines |
Project staff receives the direction, equipment, and training to provide high quality work products on time. |
| Service Delivery Quality |
Corrective action is taken from the outset of potential risks. The goal is to eliminate risks, problems, and errors. |
| Quality Feedback |
Staff performance and work quality is assessed. It is made very clear from the outset that best efforts are required. |
| Technical Performance |
Effective and reliable processes that stress attention to detail and the inclusion of quality standards in all schedules and priorities. |
| Performance Standards |
Establish challenging service quality goals that are measurable and effective so that successful performance is readily recognized. |
| Define project milestones & execution |
Focused QA plans, such as PMP |
| QA training & checklists for evaluations |
Identify and communicate QA reports, metrics, and trends for stakeholders |
| Define QA evaluation criteria (e.g. what, when, and how) |
Lessons Learned, "best practices," and process improvements to be applied |
| Develop/review process/product docs |
Resolve identified quality-related issues |
| Awareness and knowledge of Government and industry QA standards |
Verification procedures in place and effective |
